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Why Speech Recognition?
Our Customer’s Problem
Businesses are being overwhelmed with ever increasing volume of phone calls and repetitive requests for simple administrative functions.
These calls mostly originate from important stakeholders such as customers, partners, and employees.
The complication in this service increases with unpredictability. It is difficult to predict when the call volumes will increase and stay that way for an unknown period of time.
Businesses also need to address the cost that needs to be minimized for administrative processes.
Various solutions such as human operators, call center outsourcing, and touch-tone voice interface have been introduced to address this issue.
Speech recognition is the latest technological innovation that has seen phenomenal acceptance worldwide.
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| Some Facts |
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The service is needed as part of business provision
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Customer’s prefer speaking on the phone
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Cost can dramatically rise for such services
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Solution has to be flexible, catered to individual corporate needs, and in line with cost considerations
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Localization of the solution is an imperative
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New speech recognition features uses natural language understanding (NLU), the ability for a caller to make a request in their own words.
Modern methods with the help of recent breakthroughs in artificial intelligence deliver over 96% accuracy in recognition. |
| Financial |
Low cost solution based on technology that provides options for scalability of services. |
| Business |
Maturity of the solution in high volume situations is critical to success of this technology.
Through out the world, efficiency driven corporations are adopting speech enabled customer interfaces such as Directory Assistance and Automated Attendant. |
| Competitive |
With massive implementations in the US in public phone systems and with in corporations, the solution set is now quickly being embraced by European firms.
Our clients prefer the quality of pre-recorded voice prompts to touch-tone based enabled systems |
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